[SOLVED] Roku Remote Not Working: Why and How To Fix It
In this digital world, a lot of people are using digital media players like Roku that brings a whole world of entertainment on your TV. Instead of using a local cable network, you can consider upgrading to digital media players that allow you to watch movies, TV shows, services, and even live sports without worrying about the cost. Millions of people out there are using devices like Roku Remote to watch their favorite content on TV anytime. The best thing about these devices is that along with a dedicated remote, you can also pair them with a mobile device to have wireless control. Still, a majority of the Roku users are using it with the remote that comes along with the device.
There comes many times when your Roku Remote might stop working and a lot of users are facing this issue. Once in a lifetime, you will face this issue as well and it completely depends on your usage that why you are facing this problem. Based on the problem, there are solutions available to fix Roku Remote not working problem. If your Roku Remote is not working, then you don’t have to panic as there are a couple of good ways available to fix this issue. You don’t really need to visit a service center to get your Roku Remote fixed as most of the time problem remains very little and you can fix it yourself at home.
Here in this post, we are going to tell you everything about Roku Remote and will tell you how to fix Roku Remote not working problem. There are different types of Roku Remotes available out there and it doesn’t matter which version or model you are using, the fixes mentioned below works for all of them. If your Roku device is in warranty, then we will recommend you to call the Roku support to get the problem fixed officially. If you will try to open the seal or modify something in the device when your device is in warranty, then its warranty will get void and no customer support of Roku will be able to assist you or change the device parts for free.
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Why Roku Remote Stops Working?
There are many reasons why Roku Remote stops working and no one will be able to tell you a specific reason for it. If you are thinking to fix this problem yourself, then you will have to diagnose the Roku Remote yourself to find out the problem with it. Once you have found out the issue, you can follow the methods mentioned below to fix it yourself with any additional cost. Though, remember that if your Roku device is old or its hardware is broken, then you might need to replace the entire remote as it can’t be fixed by changing the parts or by configuring the settings for Roku Remote.
How To Pair Roku To IR Remote
Before you start to troubleshoot the Roku Remote for not working, you must know how to pair the remote with the Roku device. If you have not paired the remote and turned on the Roku device then it will not work. Just follow the steps mentioned below to pair Roku Remote with the device to make it work.
- First of all, insert the batteries in Roku Remote incorrect orientation.
- Connect plugs to the Roku player turn on the Roku Player.
- Move the Roku Remote near to the Roku Player.
- The Roku Remote will pair automatically with the Roku Player.
- Press a couple of keys on the Roku Remote to check if it is working or not.
Best Methods To Fix Roku Remote Not Working
Restart Your Roku Remote and Device
The first thing you can do to fix your Roku Remote is to restart your Roku Remote and the Roku device. Most of the time, all small problems related to Roku will be fixed by restarting the device and remote. It is very easy to restart both of the devices. For Roku Remote, just open the back cover and remove the batteries from the compartment. Also, unplug the Roku device from the main plug and wait for at least 10 seconds. Insert the batteries in Roku Remote and plug-in the Roku device to start it again.
If you are using Roku Streaming Stick, then you can open Settings -> System in the Roku device. Select Restart and then again Restart to restart your Roku device without unplugging the cords. Try using your remote on the home screen and check if it has started working or not. If not, then you can try other methods mentioned below to fix Roku Remote not working.
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Check The HDMI Connector (Only Roku Stick)
If you are using a Roku Streaming Stick, then the HDMI connector can also cause Roku Remote not working issue. If you have plugged in the HDMI cable directly into the Roku device then it can give errors. Roku itself recommends using HDMI Extension to link Roku with the HDMI output. You can get it for free right from the Roku store by entering your Roku serial number. If there are multiple HDMI ports on your display screen, then you can plug-in the HDMI port into other ports to check if the HDMI has malfunctioned.
NOTE: If you will replace the HDMI connection of HDMI cable to another port, then you will have to set up your Roku device again. It means you will have to do everything again you did at the first time of running the Roku device.
Check The Network Connection
When you use the Roku device on a network connection then there are chances that the network is behind Roku Remote not working issue. Make sure you are using the correct network with your Roku device and if possible, visit the network configuration settings to check if everything is set according to the Roku device.
If you are using a two-band wireless network, then use the Roku device with a 5GHz connection. Not all Roku device supports 5GHz network but if your device supports it, then it is recommended to use the Roku device with 5GHz band. Also, you can change the channel settings in your router to see if it is your network that is causing the issue with Roku Remote and the Roku device.
Replace The Roku Remote Batteries
If you are using your Roku Remote for quite a long time without replacing the batteries then there are chances that the batteries have drained completely. If you are not able to fix your Roku Remote by following the methods mentioned above, then you can replace the batteries of your Roku Remote to see if they were causing the issue.
- Open the battery compartment of your Roku Remote.
- Remove the old batteries and switch off the Roku device.
- Now put-in the new batteries and close the battery compartment.
- Turn on your Roku device and wait for the start screen to show-up.
- Wait for about 30 seconds and a remote pairing dialog will appear.
- Follow on-screen instructions to pair your Roku Remote with the Roku device.
Reset Your Roku Remote
Well, there are cases where a Roku Remote stopped working suddenly and the problem was fixed by re-pairing the Roku device and the Roku Remote. It is very easy to do that and this is one of the best methods to fix Roku Remote not working problem. Even if you are facing the issues with your Roku device then you can try resetting the Roku Remote to get it fixed. If you don’t know how to reset Roku Remote then you can follow the steps mentioned below.
- First of all, remove the batteries from the Roku Remote.
- Now, remove the power cord from the Roku device.
- Plug-in the Roku device after 10 seconds and switch it on.
- Now, wait for the remote pairing screen to show-up.
- When you get Roku Enhanced Remote Pairing screen, press and hold Pairing Button on your Roku Remote’s battery compartment.
- Keep holding it for about 4-5 seconds until the pairing lights start flashing on your Roku Remote.
- Wait for the pairing process to finish.
- Once done, press the keys on your Roku Remote to see if it is working or not.
Use The Roku Remote App
Roku Remote app comes really handy when your Roku Remote is not working properly. Even if your Roku Remote is working, you can take advantage of the Roku Remote App to control your Roku device using a smartphone device. The best thing about Roku Remote app is that it is available for free on both the Google Play Store and iTunes Store. So, it doesn’t matter if you are using an Android device or iOS, you can download Roku Remote app to control your device from mobile. There are multiple apps with a similar name available on both of the app stores so beware of the fake apps. We have added the link to download Roku Remote Android and iOS app from their official app stores.
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So this is all about how to fix Roku Remote not working problem and we hope now you are able to fix your Roku Remote yourself. There can be many reasons why your Roku Remote is not working and that is why we have mentioned multiple ways to fix this issue. Just follow the steps mentioned above to solve Roku Remote not working problem and one of them will definitely work with your Roku Remote and get it fixed. If you have any questions related to Roku Remote or you are facing a problem in following the methods mentioned above then you can let us know about them via the comments below.